Razer Gold Card says its already used

I bought a Razer Gold Card today at a store and scratch it open in my car but it says it's already been used.Please I need your help. 

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Razer Gold - Thousands of games & entertainment content

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Razer Gold is the unified virtual credits for gamers worldwide. Use Razer Gold to buy games and in-game content to get more bang for your buck—including getting rewarded with Razer Silver and exclusive game deals. You can make a purchase using Razer Gold in over 2,000 games and entertainment content. Get started by reloading your Razer Gold account online, or at any of our 1 million offline channel touchpoints around the world.

Razer Gold Gift Card

Topping up your KALEOZ Balance with a Razer Gold prepaid card