Guess who wants to talk! How Flo and her fellow chatbots engage

You know her as Flo, the white-clad, swoop-haired, sun-shiny character from TV ads promoting Progressive Insurance. These days, Flo also works a side job, joining a new crew of commercial chatbots equipped with artificial intelligence to mimic human conversations, grasp consumer questions and take swift action.

Guess who wants to talk! How Flo and her fellow chatbots engage customers

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